Gotta give a shout out to Nelson-Rigg!
I bought one of their commuter series tail bags about a year ago. Had an issue with a zipper pull breaking and they sent me 2 zipper pulls at no charge.
Fast forward to about a month ago........While chasing a couple of GSR hooligans in the Farmington, Missouri area, I had a zipper fail on the tail bag. (It has 2 zippers so it could still be used.) Waited until I got home and contacted Nelson-Rigg. They said to send pics of the inner tag, invoice and the zipper failure. Got a reply about an hour after they got the pics, informing me to destroy the tailbag and send them pics of it. I did as requested and they shipped me a new tail bag the same day!
Excellent product and customer service, IMHO!
I bought one of their commuter series tail bags about a year ago. Had an issue with a zipper pull breaking and they sent me 2 zipper pulls at no charge.
Fast forward to about a month ago........While chasing a couple of GSR hooligans in the Farmington, Missouri area,
I had a zipper fail on the tail bag. (It has 2 zippers so it could still be used.) Waited until I got home and contacted Nelson-Rigg. They said to send pics of the inner tag, invoice and the zipper failure. Got a reply about an hour after they got the pics, informing me to destroy the tailbag and send them pics of it. I did as requested and they shipped me a new tail bag the same day!Excellent product and customer service, IMHO!
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