Jake Wilson dot com
Wow... Since this seems to be such a rarity in this day and age I thought I would share this with everyone...
I ordered and received a new set of turn signals almost 2 months ago from JakeWilson.com. Earlier this week one stopped working so I took it off and found that one of the wires had come loose from inside the unit itself. I fired off an e-mail to them and explained my situation, telling them that it had been longer than the 30 day warranty. I got an e-mail back within an hour from a rep named Josh wanting me to confirm my shipping address so he could send me a BRAND NEW SET of 2 !!! I e-mailed him back and asked if I needed to send the old ones back and he wrote back saying, "Nope. Your new set will be on the truck today. Anything else, write me back." Later that evening I got another e-mail with the UPS tracking number and an invoice stating "No Charge. Thanks!"
~~>Jakob
I ordered and received a new set of turn signals almost 2 months ago from JakeWilson.com. Earlier this week one stopped working so I took it off and found that one of the wires had come loose from inside the unit itself. I fired off an e-mail to them and explained my situation, telling them that it had been longer than the 30 day warranty. I got an e-mail back within an hour from a rep named Josh wanting me to confirm my shipping address so he could send me a BRAND NEW SET of 2 !!! I e-mailed him back and asked if I needed to send the old ones back and he wrote back saying, "Nope. Your new set will be on the truck today. Anything else, write me back." Later that evening I got another e-mail with the UPS tracking number and an invoice stating "No Charge. Thanks!"
~~>Jakob
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