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Guest
Guest
Well, last year I posted how these guys won my business from the shop I had been dealing with...well they did it again. I ordered a set of Kenda Challengers from them and dropped my rims off to have them mounted. For some reason, their supplier was having problems getting the tires to the and it was pushing a few days past when everything was supposed to be finished.
I can't judge a company on how things are when everything goes right...when things were going wrong, this place when above and beyond.
I called to see when things would be ready and the lady said the supplier was having problems and it would be a couple more days. I told her I use the bike for work everyday and needed the tires as soon as possible. She was very polite and said she would see what she could do. I thought that she was blowing me off until, about 10 minutes later, the owner of the shop called. He apologized and said that he couldn't get the Kendas any sooner but he had another option if I was intertested. He offered me a set Of Pirelli's instead...saying that he'd eat the mounting and a few other things on the bill to keep the price the same. He also said, if I took the Pirelli's, he'd put my rims next in line so I could pick them up in an hour. Needless to say I took his offer. When I went to pick them up, he took care of me personally apologizing for something that wasn't even his fault.
To sum up, if you're in the Pittsburgh area, give these guys a try. They specialize in metric bikes and have a few 80's era metrics for sale...including a pretty nice 550E.
I can't judge a company on how things are when everything goes right...when things were going wrong, this place when above and beyond.
I called to see when things would be ready and the lady said the supplier was having problems and it would be a couple more days. I told her I use the bike for work everyday and needed the tires as soon as possible. She was very polite and said she would see what she could do. I thought that she was blowing me off until, about 10 minutes later, the owner of the shop called. He apologized and said that he couldn't get the Kendas any sooner but he had another option if I was intertested. He offered me a set Of Pirelli's instead...saying that he'd eat the mounting and a few other things on the bill to keep the price the same. He also said, if I took the Pirelli's, he'd put my rims next in line so I could pick them up in an hour. Needless to say I took his offer. When I went to pick them up, he took care of me personally apologizing for something that wasn't even his fault.
To sum up, if you're in the Pittsburgh area, give these guys a try. They specialize in metric bikes and have a few 80's era metrics for sale...including a pretty nice 550E.
