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Boulevard Suzuki

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The order arrived today. I don't recall ever having this type of problem buying dealer parts. It was short 8 of the 44 things I ordered (almost 1 in 5), I got a cylinder head pad for a twin-cylinder GS I didn't order, and two of the parts I did order & receive were not on the invoice.

As a reminder, nothing was back ordered. This is what I got via e-mail on 11-3:
your order is ready for shipment just waiting on ups to recieve (sic) it where a email will be sent out with your tracking in (sic).

I've got to think this place is under new management or something. I just hope they can get it right. Most of the parts I was shorted are caliper seals.
 
I ordered a shift drum for my RF900 from them on 11/14. When I look up the order in my account there is no status listed. Only went with them because they were about $10 cheaper than Power Sports Plus. Don't expect much to happen this week because of the holiday. I'm not in a major rush for the part but I doubt I will order from them again. PSP's ordering system is way better because you can actually see the status of each part. Partshark has also been hit or miss for me, they gave me a major run around over a gasket set for the engine. Said it would take 4-6 weeks to get and PSP sent it to me in a week. I don't order OEM parts that often but I'm going to stick with PSP from now on.
 
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That's too bad. When I took advantage of their sale last year I remember there was a bit of lag in time and I had to make a couple of calls to see what was happening but it was due to several of the smaller parts had to be back ordered, understandable I was ordering some very odd parts taking advantage of the huge discount. When it arrive though everything was as it was supposed to be. Sorry to hear of the troubles, crappy thing is it won't change me ordering if their prices come anywhere near what they were last time.
 
It took about a month after ordering to get my parts from Boulevard and it was missing some parts. I will never use them again. I order my parts from bikebandit or partsshark now. Partsshark is really quick on shipping. I also get some parts from Z1.
 
Update (email this morning):
So sorry for the errors. however there is another package to follow. There were errors on my end with the computer system, with double booking etc. As soon as you get today's package let me know what was short or overed. I will overnight anything short asap!

So sorry once again.

With any future orders you may have let me know and I will gladly make coupon for you for free shipping and anything else I can help with.


That is more like it, but I get the impression they do not know what they're doing since Ashley left.
 
GS1000G Shopper said:
I get the impression they do not know what they're doing since Ashley left.
Click to expand...
X2 on that. FWIW, I couldn't have been happier with the order I placed last year (?) during the big sale and Ashley's presence. Its too bad things have deteriorated so greatly. If Ashley still monitors this forum she should realize all the more, what they had in her.
Willie
 
Trying to get a small order in but it is to much of a hassle.When Ashley was there it was give me a PayPal invoice with shipping included and I'd pay it.The new guy wanted my address and phone# and promised to phone me twice now.I miss Ashley:(
 
Placed my first order with Boulevard Suzuki on 11-26 and received 12-4 UPS tracking # and decent prices with free shipping. Air box boots for Skunk for $38.96 delivered. No complaints here.
 
Dropped Boulevard Suzuki two emails recently enquiring about a new starter clutch kit for my Suzuki GS1000 but no responses, very disappointing
 
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