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Don't order from Motorcycle Superstore

  • Thread starter Thread starter fyarl666
  • Start date Start date
Missile99 said:
I've had issues when ordering from other companies, not always using PayPal, where the screen goes blank after you commit to pay. It never gets to the confirmation page. The companies have told me that they've had trouble with orders going through on certain browsers. I usually use Chrome. Sometimes I have to use IE which I dread. Did the blank screen happen to you and did you try a different browser?
Click to expand...

I was going to suggest this to the OP. I use Firefox and have a bunch of privacy-related add-ons installed. I use adblock, ghostery, and so on. There are a lot of sites that just plain don't work with all this stuff enabled, so what I often end up doing is running a different browser with no addons enabled (in privacy mode) that I _only_ use for buying stuff on random sites. Convoluted, but it works for me.
 
knotscott said:
With most online vendors that take PayPal, the transaction takes you to the PayPal site so that you can log in and approve the purchase, but sometimes you also have to confirm it from the original vendor's site after the PP approval to complete the transaction. Any chance that's happening to you, and you're missing it?
Click to expand...


Everything looked like it was complete. Took me to a Paypal page and I clicked the "confirm purchase" button, then it took me back to MCS page that said I had completed my purchase, gave me a purchase number and said I would receive a confirmation email shortly. That was as far as I got. I did that 4 times, never once received any confirmation emails. That was it.
 
I also had problems with MSS

I ordered a tire, made an account and got a confirmation email that it would be shipped

Come delivery day, no tire

went to check my account-can't access it, says it doesn't exist

Called customer service, go around and around -she says my credit card was declined and they didn't complete my order. Can't say why I received a confirmation

Called my bank, they see the charge pending, tell me my card was not declined

Upshot, no rear tire from MSS

Called the local tire guy, he has the tire for $20 more, went down Saturday AM and walked out with new tire mounted in 25 minutes

Conclusion= MSS has some serious ordering problems
 
Why do people think they are doing everybody else a favor about warning you not to shop with a vendor that they had a weird problem with? I guess they are really trying to punish the vendor; yea I guess that must be it. Seems pointless otherwise.
 
fyarl666 said:
Everything looked like it was complete. Took me to a Paypal page and I clicked the "confirm purchase" button, then it took me back to MCS page that said I had completed my purchase, gave me a purchase number and said I would receive a confirmation email shortly. That was as far as I got. I did that 4 times, never once received any confirmation emails. That was it.
Click to expand...

Were the funds taken from your PayPal account? If so, it looks like a web site/shopping cart issue. If funds were not taken out of your PayPal account, then it is likely a PayPal issue.

PayPal is somewhat problematic. As others mentioned when you get into the checkout process with PayPal, control is transferred over to PayPal. PayPal has very slow systems and it's not unusual for the original transaction to timeout before the PayPal process is complete. On our web site we have increased the timeout parameters several times - and still get occasional timeouts when transactions take minutes to complete.
 
jeff.saunders said:
Were the funds taken from your PayPal account? If so, it looks like a web site/shopping cart issue. If funds were not taken out of your PayPal account, then it is likely a PayPal issue.

PayPal is somewhat problematic. As others mentioned when you get into the checkout process with PayPal, control is transferred over to PayPal. PayPal has very slow systems and it's not unusual for the original transaction to timeout before the PayPal process is complete. On our web site we have increased the timeout parameters several times - and still get occasional timeouts when transactions take minutes to complete.
Click to expand...

So Jeff, is that why my order from Z1 hasn't shown up for 6 months because of your time outs??? LOL< just kidding ya. If everyone shipped as fast as you guys, it would be a better world!
 
Buy your tires from Revzilla. No one beats their prices or their delivery time. If I order a tire on Monday, it will be on my doorstep on Wednesday and, they don't charge shipping fees either. They also give bonus bucks to your account for previous purchases and ask if you wish to use your credits on the current purchase. Just bought a new tire from them and with the bonus credit, no shipping charges and low price to start with, it was such a good deal, I would have bought the tire even if I didn't own a motorcycle. :D
 
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I think we put much too much faith in on-line services and things. In order for them to work well, we're dependant on humans to keep the systems running, and that costs money. Some companies don't have it, and some just don't want to spend it. I use PayPal, but I wouldn't trust it for anything important. I like being able to shop for the things I want without leaving the house, but I usually end up calling to place the order. I've had good luck with MCS.
 
Last edited:
Motorcycle Superstore has always been decent in my experience. I've only ever had two glitches with them. I bought rear drum brake pads I guess they are called. They had the wrong model number for the brakes for my model bike. Called when i tried to install them, talked to a parts guy, got it fixed and got a new set sent out and the old set returned for free.

The second time, I was dumb and didnt see that they delievered through UPS. I put a PO box as the address. Realized it not long after, and called. They said they changed the address, but it never got changed. All i had to do was pick it up at the UPS warehouse. This was for one of their daily deal jackets, in winter, so the delay didn't matter.

I have ordered basically all my gear, and all of my non OEM parts, and only had those two issues.



My paypal never wanted to work with them, for some reason. I always have had to use my credit card. Paypal always returned an error that I forget what it is. Something about not having an address in and MCS requiring it, even though I had things filled out. Credit card has always worked fine.
 
Never Had 1 issue with motorcycle-superstore, the last order i made for a tire for my CB650, arrived 2 days before the first given date for delivery (was supposed to show up as early as wednesday, showed up Monday lol)
 
I've never had a problem with them. I use PayPal, all my tires come from them.
 
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