Don't order from Motorcycle Superstore

[fyarl666]

They couldn't process my order through paypal for some reason, and couldn't tell me why.

I ordered a helmet on June 14. On June 20th, I still hadn't received a confirmation email or a teaching number or had the money taken out if my paypal account.

Did a live help chat with motorcycle superstore, they said the hold up was with Paypal.

So I called paypal and they had no idea what I was talking about because they hadn't received a request for funds from motorcycle superstore.

So I spoke with Motorcycle Superstore again, and they said they didn't know why there was delay, and suggested I re-order the helmet. I tried several more times to order the helmet, and every time the order wouldn't go through.

Did one more live chat with motorcycle superstore to find out if they could fix this as soon as possible, but they just suggested I try to call customer service. I said I thought I was speaking with customer service, and I told them 'so long and thanks for nothing.'

Very disappointed with their customer service, and inability to attempt to do anything to fix the problem.

 

[JEEPRUSTY]

I have had only two purchases from this vendor but they were flawless.

 

[tkent02]

Flawless service here too. Sorry.

 

[Griffin]

I have made dozens of purchases from them, and will continue to do so. They consistently have the best prices on tires, chains, etc..., free shipping on orders over $45, and since they are so close to me I usually get what I order from them within 20-36 hours, depending upon what time of day I place my order.

I don't know why people nowadays are so averse to picking up the phone and talking to someone when they have a problem. My guess is there was a hangup with information about your account as it was entered, and probably could have been cleared up with a phone call.

 

[Morrison]

Orderded from them and the shipping address was oops'd a little. Delayed the shipping 1 day

 

[GS1150Pilot]

Haven't had an issue with them over the past decade or so.

 

[mikerophone]

I've also had good luck with them - perhaps it was a PayPal issue?

 

[BigD_83]

Can't say I have ever had a problem with Motorcycle Superstore. I think this one really lies with PayPal. Something is screwy in the interwebs, anyhow...

 

[wymple]

He did live chat with them twice, do they have a magic phone?

 

[Guest]

Does sound like another PAYPAL (emphasis on "pal") problem.
I know a number of paypal users that have had problems, but so far in many years, no probs with MCSS. I hope it gets figured out soon!!

 

[FLHGSRay]

Could it be that MCS doesn't deliver to Canada? Seems like I've heard that.

 

[trevor]

They deliver to Canada...I have purchased many items including tires, recent handle bars, clothing, 2 V&H exhaust systems etc. Never waited more than a week for anything. I have been very impressed dealing with them.
Sorry you had issues with them.

 

[fyarl666]

I didnt want to use them in the first place, but I was in a hurry to get the helmet.

Prices were worse, but as I said, I was desperate.

I literally had the customer service rep say "I don't know. I asked someone else, they don't know either. Sorry."

Really? Is that how you run a business?

 

[tkent02]

If they really don't know would you rather have them spout a bunch of BS like G&S Suzuki, or tell you the truth?

 

[trevor]

I didnt want to use them in the first place, but I was in a hurry to get the helmet.

Prices were worse, but as I said, I was desperate.

I literally had the customer service rep say "I don't know. I asked someone else, they don't know either. Sorry."

Really? Is that how you run a business?

I don't judge a business by their mistakes but by how they take care of them.
Give a chance to take care of the mistake. imo

 

[Missile99]

I've had issues when ordering from other companies, not always using PayPal, where the screen goes blank after you commit to pay. It never gets to the confirmation page. The companies have told me that they've had trouble with orders going through on certain browsers. I usually use Chrome. Sometimes I have to use IE which I dread. Did the blank screen happen to you and did you try a different browser?

 

[Guest]

I recently ordered a Tourmaster Air Intake 3.0 from MCS. Everything seemed fine for a couple days. I was checking on my order and it was up to a week until my order was confirmed(they advertise 2-3 days for pulling the product to ship out). Then it took another week for my shipping to be confirmed or so I thought. Nearly another week passed before I got the ordered shipped conformation. During all this I had called them once and chatted with them once. Really didn't get much of an answer either time. One guy told me my order would be coming out of Medford OR. Okay, when I finally received my order, it came from somewhere in NY. What got me is I ordered a few things from Dennis Kirk and Z1 the same day, Z1's order got to me in 3 days!, Dennis kirk in 4 days. Oh yeah, my order from MCS, the dang shipping box was about half tore open at the seam, they barely used any shipping tape. So, my first experience with MCS was some what questionable. The price of the jacket from MCS was its saving grace.

PS, PayPal wasn't used, just a CC.

 

[Rob S.]

My $.02

My $.02

I never sell, only buy, so I use a credit card. I think that's safest. For members, I send a personal check.

My friend recently bought a helmet online. He said it didn't fit quite right, and that he would never buy a helmet again except in person. Sounds reasonable.

 

[Guest]

I never sell, only buy, so I use a credit card. I think that's safest. For members, I send a personal check.

My friend recently bought a helmet online. He said it didn't fit quite right, and that he would never buy a helmet again except in person. Sounds reasonable.

First...what the hell is a personal check?

Never had an issue with Motorcycle SuperStore. Next time you use Paypal or use your Paypal account do so with their debit card they issue you, not via the Paypal account (email address). Doesn't cost anymore to have the card in hand. Also make sure your information matches your Paypal account. Such as your Paypal account is tied to a certain address/zip code and you enter a different address/zip code when ordering. I have two cards, one for business and one personal. One is at one address and the other has a different address. I have screwed it up before forgetting the business card is tied to a different address and it won't go through. Hope I relayed this information correctly. Also if you have old information tied to your Paypal card you should update it

 

[Guest]

With most online vendors that take PayPal, the transaction takes you to the PayPal site so that you can log in and approve the purchase, but sometimes you also have to confirm it from the original vendor's site after the PP approval to complete the transaction. Any chance that's happening to you, and you're missing it?