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wemoto.com - Amazing customer service, fast shipping

Sam 78 GS750

Sam 78 GS750

Forum Mentor
Past Site Supporter
Had a great experience with these guys very recently. I ordered a bunch of brake parts from parts outlaw. Front caliper pistons are discontinued, so I had to look for aftermarket. A week and a half after I placed the order with parts outlaw, I found stainless steel pistons on wemoto but hesitated because they're in the UK and I'm in the US. I didn't want to wait a long time for shipping. After searching a couple more days for a US supplier, I bit the bullet and ordered from wemoto.

So I placed an order with wemoto in the UK a full 2 weeks after I ordered from parts outlaw in the US. Another week later, and I got my pistons from wemoto. My parts outlaw order still shows as "in progress" whatever that means... FWIW, everything on the parts outlaw order showed as in stock.

Turns out I actually ordered the wrong pistons. I thought they sent me the rear pistons by mistake. Turns out I ordered the '77 GS750 fronts, which were the same as the rear (38mmX22mm). '78 and up used that size on the rear, and 38mmX41mm on the front. I called and talked to Nick, who was super helpful. Even though I ordered the wrong part, he asked that I send proof of return shipping and they'd send out the right parts right away (no waiting for the return to actually be delivered to them). Shipping to return the wrong parts on me (fair enough since I ordered the wrong parts), and shipping to send the right parts on them (awesome, since I ordered the wrong parts).

Some places barely know what they're talking about when it comes to selling bike parts as a commodity, and they do that poorly. Nick knew what he was talking about when it came to wrenching on bikes.

I wouldn't hesitate to order from them again. Seems to be a small operation where they really take care of you.
 
Yes they get my vote they are the uk biggest supplier of Japanese and European motorcycle parts, they have a sister company for trade only I think they have opened a branch somewhere in Europe.
Allways had good fast service from them.
 
+1 for a Wemoto recommendation.

Parts support seems a bit crazy though, you're ordering from the UK and for the stuff I was looking for I couldn't find much support in the UK so found myself ordering parts from the US and direct from Japan.... there's lots of things I hate about the world today, but I do love how the internet has made the world a lot smaller.
 
Nothing bad to report here either. Always use them when I need something quickly.

Trivia... World's End Motorcycles.
 
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