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Guest
Guest
So I have been planning a rebuild/upgrade on my front forks for awhile. Based on many glowing reviews on this forum, I decided to order my springs from Sonic Springs. I believe the former owner is/was a regular member here, and I saw MANY positive reviews of the company's quality, customer service etc. Being one who always likes to support "the little guy", especially if they have a connection to a forum i love, I ordered some springs through them. This is the timeline of events:
In short, I placed an order and paid them over a month ago, and as of now I have nothing to show for it beyond a 2-sentence blow-off e-mail. That e-mail was over a week ago, and I have had no response since then. On the one hand, sounds like a smaller shop, and if they were all off-work supporting their AMA/MotoAmerica efforts, I am willing to give a grace period. But at this point I think they've run through all the benefit of the doubt. How hard is it to check on an order status, and send me an e-mail? I'm not actually in a rush, so if they responded that theyre on backorder and wont be here for months, that would even be OK. But the complete lack of response or anything makes me worry I might be getting ripped off. If I dont hear anything back from them int he next week or so I'm going to have to reverse the charges. I know that can be expensive and a pain for small businesses to deal with, but I can't just give away a few hundred bucks as an act of charity.
Has anyone had any recent dealings with Sonic Springs? Can anyone comment on their recent experiences with them? Did i just have really bad luck/timing? Thanks.
May 13: Order placed, Money paid
May 18: Notification that "the order has shipped" is sent, however the USPS tracking number that is provided shows a status of "USPS awaiting item"
Jun 2: Tracking number still shows same status (USPS awaiting item), so I send Sonic Springs an e-mail inquiring about the status of my order, and expected ship date
Jun 7: Get a 2-sentence e-mail reply that states they "just got back from MotoAmerica" and will look into my order status
Jun 14: Have not received a follow up e-mail, so I send another one reminding them that I am waiting on status/estimated delivery of the order that I placed (and paid for) over a month ago.
May 18: Notification that "the order has shipped" is sent, however the USPS tracking number that is provided shows a status of "USPS awaiting item"
Jun 2: Tracking number still shows same status (USPS awaiting item), so I send Sonic Springs an e-mail inquiring about the status of my order, and expected ship date
Jun 7: Get a 2-sentence e-mail reply that states they "just got back from MotoAmerica" and will look into my order status
Jun 14: Have not received a follow up e-mail, so I send another one reminding them that I am waiting on status/estimated delivery of the order that I placed (and paid for) over a month ago.
In short, I placed an order and paid them over a month ago, and as of now I have nothing to show for it beyond a 2-sentence blow-off e-mail. That e-mail was over a week ago, and I have had no response since then. On the one hand, sounds like a smaller shop, and if they were all off-work supporting their AMA/MotoAmerica efforts, I am willing to give a grace period. But at this point I think they've run through all the benefit of the doubt. How hard is it to check on an order status, and send me an e-mail? I'm not actually in a rush, so if they responded that theyre on backorder and wont be here for months, that would even be OK. But the complete lack of response or anything makes me worry I might be getting ripped off. If I dont hear anything back from them int he next week or so I'm going to have to reverse the charges. I know that can be expensive and a pain for small businesses to deal with, but I can't just give away a few hundred bucks as an act of charity.
Has anyone had any recent dealings with Sonic Springs? Can anyone comment on their recent experiences with them? Did i just have really bad luck/timing? Thanks.
